Key Responsibilities 

• Deliver quality training for Cabin Crew Readiness Programme (CCRP) trainees and Returning Crew Scheme (RCS) crew to inculcate service excellence.
• Conduct wet run assessments to ensure standards are maintained.
• Manage the Foreign Language Scheme (French Qualified / German Qualified) contracts with vendors and facilitate the intensive and refresher programmes to ensure crew maintain their annual proficiency records.
• Develop and maintain B737 Narrow-body (NB) courseware and training programme for Wide-body (WB) to NB conversion to ensure crew fulfil operational requirements based on post-COVID priorities.
• Manage the Regulatory courses and e-learning modules to ensure all content are updated timely and crew maintain their recency records in accordance with the guidelines set by the respective authorities.
• Drive Data Analytics and support the development of CCLD dashboard and Training Portal to streamline processes and increase automation.
• Drive sustainability related initiatives in CCLD.
• Assist in additional duties / projects when assigned.

Requirements

• A university degree in any discipline is acceptable
• Project management (which includes project planning and use of PM tools such as JIRA)
• Product management (which includes requirements gathering and quality assurance testing)
• Data analysis, and any proficiency in data visualisation will be advantageous
• Proficient in Microsoft Office, with emphasis in Microsoft Excel
• Training-related qualifications (such as ACTA, ACLP, DACE) would be an advantage
• Knowledge of learning and development methods
• Familiar with e-learning platforms and digital tools
• Good interpersonal and communication skills
• Analytical with a keen sense for numbers
• Ability to manage projects independently
• Team player
• Resourceful and adaptable
• Detail oriented